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Re: Non-payers, part 3

Re: Non-payers, part 3
Sender: Anu 30-11-2016 11:19

We delivered a translation to Skrivanek Baltic in October, and Liga, the PM told that the customer thinks its "Google" quality. We did not agree - we responded:

"Without specific details, I'm afraid I cannot comment on this. It is definitely not a Google translation. However, as you mentioned it, please feel free to try backtranslation with GT on any sentence from the materials, and see for yourself, if they make sense or not.

Any technical text is demanding, and the language of IT is different from the usual day-to-day translations. Please also note, that a transcreation job is different from a translation job, and our task was translation - i.e. follow the source, (fluently, but not making things up). If you wish, I can assign the text to an editor for further processing. However, this has a price tag, as I do not agree with the customer's view on the text quality at all."

They thanked for the feedback, but did not come back. Then they ACCEPTED our INVOICE, (I received TWO receipts of acceptance from their accounting) but claimed there are still issues. Meanwhile they had sent the job to another agency, without us knowing about it, before our exclusive translator with a university degree hinted that she has some sort of a IT proofreading going on with very little to fix. We noticed, that it was the contested job, and we pointed this out to both Skrivanek and the agency who ordered the proofreading. After that, Liga has stated that someone / "he" said the translation is fine. Then they suddenly came back stating, that they have had to ask for the editing from somewhere else and to reduce our payment. I reminded them about our RIGHT to make the corrections, if they are needed. And TWO proofreaders had stated the text was ok.

Also, I reminded about the "tour" of the job to another agency without any real negotiations with us. At this point, Skrivanek blamed US(!!!!!) on breaking their NDA and claiming we had sent the job to a third party i.e. the other agency(!), and told that they would not pay a single cent of this project worth almost €900.00 because of this. What a scammer!

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