Last
week, Google made a startling claim, one that begs explanation
even after close examination. Faced with lingering questions
about click fraud, Google released a blog post stating
actual click fraud charges are ridiculously lower than
those projected by third party analysts from the search
marketing community.
According
to Google, actual click fraud only accounts for 0.02%
of all click activity found when Google's team is asked
to audit an advertiser's account. If correct, Google's
0.02% assertion places the perceived dollar value of actual
click fraud in their system somewhere in the range of
$2,100,000.
In
a post to the Inside AdWords blog, "Invalid Clicks - Google's Overall Numbers", Google gave a
brief outline of how it claims AdWords' 100+ data-point
click detection system works to filter out 99.98% of the
nearly 10% of overall clicks Google determines to be invalid.
Other
industry analysts have pegged the number between 15% and
20% with the click
fraud index maintained by Click Forensics
suggesting, "The average click fraud rate of Pay Per Click advertisements
appearing on search engine content networks was 19.2 percent
for Q4."
Google
has never given specific figures citing how much of the
PPC-traffic they filter is caught and disregarded as invalid
click activity saying it fluctuates from month to month
but is below 10%. Though evidence of these clicks might
appear in server logs or be noted as click fraud by third
party analysts, Google says it does not charge for them.
In the absence of a fee charged to an advertiser, the
most such invalid click activity can be called is attempted
fraud.
On
one side, a large third party verification system suggests
a very high percentage of click fraud. On the other, Google
says that invalid clicks represent less than 10% of all
AdWords traffic and of those, only 0.02% get past Google's
detection filters.
The
true numbers likely sit somewhere in between but when
it comes to understanding click fraud by the numbers,
Google tends to play the numbers down. Though Google is
the world's largest repository of information and a publicly
traded company running the largest advertising system
online, it is amazingly secretive about its data. Google
has gone as far as balking at pursuing any legal action
against cyber-criminals if such action might expose their
systems in open court.
Proving
or disproving click fraud is next to impossible without
access to the data Google holds closest. Unfortunately,
the only numbers we have to work with are the ones Google
gives us.
Google
Product Manager for Trust and Safety, Shuman Ghosemajumder
uses Google's current revenue rate when he notes that,
"...every percentage point of invalid
clicks we throw out represents over $100 million/year
in potential revenue foregone."
This
is an important point to remember as we slow down the
spin to ask some critical questions about the 0.02% claim.
First, let's cover some things we do know.
While
Google can claim to have cut the rate of actual click
fraud to 0.02% of all clicks, it is unwilling or unable
to provide hard evidence to prove the point. Instead,
they provide images.
According
to Google's year end financial statements, Google saw
revenues of $10.6 billion. Of that, $10.5 billion was
generated through AdWords advertising. Assuming that the
rate of known invalid clicks is about 10%, Google expunges
about $1.05 billion in suspicious click activity each
year. 1% of Google's PPC activity equals approximately
$105 million, similar to the number Shuman Ghosemajumder
cites.
Google
puts a great deal of effort into detecting and deleting
pay per click charges stemming from invalid clicks. We
know that they recognized the enormity of the problem
early on. In December 2004, chief financial officer George
Reyes told a Credit Suisse First Boston investor conference
that click fraud could critically damage the PPC model.
CNN quoted Reyes saying, "I think something has to be done
about this really, really quickly, because I think, potentially,
it threatens our business model."
According
to the article, Reyes went on to say, "There's a lot of bad guys out there
that are trying to take advantage of this and it costs,
I'm sure not just us, but eBay and Yahoo! and Amazon and
the whole crowd, you know, tons of money."
Two
years and tens of billions in revenues later, Google says
it has won the better part of the fight. Citing the 0.02%
figure, Google appears to claim it has conquered click
fraud. Now that's pretty amazing considering the awesome
scale of revenues that flow through the AdWords platform.
The
statement comes a few weeks after Google's chief Internet
evangelist, Vint Cerf declared that up to 25% of all computers
on the 'net are infected and exploited by bot-nets. In
a session at the World Economic Forum in late January,
Cerf suggested that, "... of the 600 million computers currently on the internet, between
100 and 150 million were already part of these botnets." (sitepronews, Jan 25, 2007)
In
a prior investigation, Sitepronews learned of and wrote
about botnets used to commit click fraud. One such network,
made up of over 50,000 computers, was thought to make
over $250K per week before it was shut down.
According
to security experts, Google and other pay per click search
advertising providers faced click bot activity on a daily
basis. Though details are scant, a source has informed
us that Google has recently adopted new methods of better
detecting bot generated clicks.
We
also know of pay per read and pay to click schemes working
around the world. While we recognize the seriousness with
which Google takes the issue of click fraud, we find it
very difficult to believe Google has successfully disempowered
a criminal industry known to be employing the resources
of tens of thousands of people and tens of millions of
computers.
If
they have, we urge them to release data proving the case.
In the absence of hard evidence, Google is asking the
search marketing community and its advertisers to take
it on its word, offering an absurdly paltry figure of
$2,100,000 as the end effect of criminal click endeavors.
That's a stretch of a proposition to consider.
Here's
another thing to consider, completely by the numbers.
After
meeting staff payroll, maintaining and expanding infrastructure,
investing in R&D, buying a few cool companies, bankrolling
its philanthropic foundation and paying oodles of income
tax, Google made a net income of $3,077,446,000.
That
net income provides a pool from which investors get to
draw returns and is the first balance sheet entry looked
at by financial analysts. When market research firms such
as Outcast Inc suggest that PPC spending might decline
by 1% this year due to advertisers' fears of click fraud,
1/30th of Google's net income is threatened. Yikes!
Has
Google really cut the charges associated with Click Fraud
to 0.02%? I have no idea. Neither does the next speculator.
Nobody except Google is able to substantiate the number
and given its historic reluctance to share any proprietary
information, that is not likely to happen without intervention
from the courts or from Congress.
The
0.02% claim is patently ridiculous and awfully fun to
ridicule. In making it, Google is not lying but it is
not telling the whole story either. Google does not provide
nearly enough data to prove their case, asking advertisers
to take them on their word and look at their ROI against
other forms of mass-marketing for further guidance.
To
be serious, Google flirts with monopolistic status in
every field they become interested in. They run the world's
information like nobody else's business. Google is bigger
and more important than most levels of government. Everything
they say has to be held to strict account.