Why State Farm®?
Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.
This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.
From diverse backgrounds and talent, to meaningful work and comprehensive benefits, \"Like a good neighbor...\" isn\'t just a slogan. It\'s who we are and how we do business.
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WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Provide interpretation by telephone for State Farm associates
Interpret conversations clearly and concisely in both languages
Use in language State Farm glossaries to assist in preventing a communication breakdown
Recognize consistent problem areas and report them to management
Recognize unusual events affecting customer service and work with management to resolve
Suggest methods to update, simplify, and enhance processes, procedures, and technologies
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Demonstrated ability to speak source and target language at Advanced High or Superior ACTFL Proficiency level
May assist less experienced Interpretation Service Representatives with procedural issues, unusual customer requests and minor system/equipment problems as needed
ITEMS OF NOTE
Successful candidates must be fully bilingual (English/Spanish) at an advanced level
Successful candidates must pass a comprehensive background check and drug screening
Successful candidates must be willing to work non-traditional hours including weekends and holidays
Must have received minimum required score on all appropriate language tests
ADDITIONAL INFORMATION
*** Bilingual skills (Spanish/English) are required for this position at the Advanced-High or Superior level and successful applicants must pass a language proficiency assessment prior to starting the position. ***
Interpretation Representatives provide interpretation services for our internal business partners and Spanish speaking policyholders.
Additional compensation includes Spanish bilingual pay of $1.50 per hour for the Interpretation Representative position. Employees moving to a position that does not require the Spanish bilingual skill, bilingual pay no longer applies and the bilingual pay amount will no longer be included in their compensation.
Selected applicants are also eligible for a one-time in-language bonus of $1000 (less taxes).
**Our compensation programs are always evolving and are subject to change.**
Spanish Interpretation Services (SIS) is currently open Monday through Friday, 7am to 9pm CST and Saturday, 8am to 7pm CST. Days and hours of operation are subject to change. Applicants must have flexibility in their work schedule.
The start date for this job opening is anticipated for 1st Quarter 2015.
The position will be located at 1500 N. Priest Dr., Tempe, AZ.
A 12-month incumbency period is required for selected employees.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers (www.statefarm.ca/careers in Canada). You can also learn more about what to expect from our employment process - US or Canada.
State Farm Insurance is an equal opportunity employer
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