Achieving Cultural Competence: An Organizational Assessment
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How culturally competent is your organization?
Below is a series of questions that can help determine
your organization’s ability to deliver culturally
- How does your organization involve senior management,
front line staff and members of diverse communities
in cultural competence planning and program development?
- Has your organization developed a plan to deliver
culturally competent care? Does the plan outline
goals, expectations, timelines, tasks and resources?
- How does your organization address community needs?
Have you analyzed the demographic characteristics
of your service population, as well as each cultural
and linguistic group? Do you have the information
needed to plan, implement and evaluate services
tailored to the needs of diverse groups? Have you
compared the health care needs of diverse populations
to those of the overall service population?
- Does your organization's demographic/community
profile use U.S. Census 2000 data to analyze the
five major racial and ethnic groups? To be more
specific, are Native Americans identified by tribe?
Are Asian-Pacific Islanders identified as Hmong,
Vietnamese, Asian Indian or Chinese? Are blacks
identified as African-American or Somali? Are Latinos
identified as Mexican, Puerto Rican or Cuban?
- Has your organization assessed specific service
needs of each cultural and linguistic group?
Have you involved local experts, if available, from
each group in the cultural competence assessment
and plan development?
- Has your organization identified disparities between
a cultural/linguistic group and the general population?
Have you analyzed internal service utilization and
health status data to determine disparities?
- Has your organization developed a geographic and
socio-economic profile of its service area? Does
the profile include geographical attributes such
as transportation routes and travel distances, as
well as socio-economic characteristics, such as
income, employment, age, home ownership and public
- Has your organization identified its strengths
and deficiencies in serving diverse populations?
Has it performed an inventory of its policies, practices
and procedures? Does it conduct periodic evaluations
to determine its progress in reaching cultural competence?
- Has your organization developed a process for
integrating the cultural competence plan into operations?
Is there a strategy for ensuring the cultural competence
of each service? Has it integrated cultural
competence measures into internal audits, performance
improvement programs, satisfaction surveys and outcome-based
- Has your organization developed a plan to recruit
new culturally and linguistically diverse staff?
Does it provide cultural competence training for
current support staff, caregivers and executives?
- Does your organization conduct outreach to culturally
and linguistically diverse groups? Does it
tailor the outreach to each community?
Cultural Competence Standards Home Page
Cultural Competence Works
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