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Articles for Translators and Translation Companies
Running a Translation Company



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27 Reasons To Invest In People: The Evidence Keeps Mounting
Enthusiastic workers often increase the quality of work by huge percentages-up to a 75 percent reduction in defect rates. (Sirota, Mischkind, and Meltzer, The Enthusiastic Employee, 2005)…
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A Step By Step Guide to Translation Project Management
Far from suppressing the need of translation, globalisation has boosted the demand for it. Just as the slogan ‘think globally, act locally’ goes, businesses have to go global to expand and this requires the tailoring of their products to local markets’ idiosyncrasies, including linguistic ones. Thus, the demand for translation has rocketed…
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Forward thinking LSP slays inefficiency beast with best-of-breed connection solution
With all the recent buzz about “closing the gap” between the enterprise and the translation frm, the dire need for “automated processes” and the demand from clients for language service providers to keep costs in check while providing better service and faster turn around time, every LSP is wondering: “How do I deliver?”…
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Why do l10n projects fail? Common failure scenarios for localization projects
You know what I mean… Jumping to conclusions, taking things for granted - we all have been there. Localization projects often run awry because of imprecise or implicit communications, particularly when it comes to deliverables (You need those html fles compiled into a .chm?) and services (Who you expect who to build this software?)…
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Fear Factor in the Workplace: Would You Rather Eat Bugs Than Do Employee Performance Evaluations?
This article is intended to provide accurate and authoritative information regarding the subject matter covered. Neither McElroy Translation nor the author are engaged in rendering professional human resources or legal services. If legal or expert human resources assistance is required, the services of a competent professional should be sought…
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Best Practices for Screening Candidates
Only one thing is certain about the procedure of screening and interviewing candidates: the huge variation in processes. But, through the years there is one that we have found to be fair, thorough (while being fairly quick), involves the right people, and (most importantly) the end decision will be one that both the company and the new hire are highly likely to be happy with…
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The Proper Care and Feeding of Humans:
Human Resources Basics for Translation Companies

Let’s begin by examining the first step in the life of an employee - recruitment. The three recruitment tools that have proven most effective in my environment (a 45-employee company in a large metropolitan area) are filling a position from within, via an inhouse posting…
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Operational Philosophies and Strategies That Work
Company owners and managers rightfully spend most of their time and effort on satisfying client demands. But developing and implementing philosophies and strategies in areas such as processes and procedures, human resources, customer service, and communication are critical to long-term health, stability, and growth. The following discusses philosophies and strategies that will ensure quality work, on-time delivery, happy clients, and motivated employees, which all leads to a positive impact on your bottom line…
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How To Use Outsourcing To Beat Your Competition
Outsourcing is when you hire outside professionals or services to take on part of your business workload.You may want to outsource part of your work because you don't have the room, you need an expert, you have periodic busy periods, or you need more production to get orders out on time etc. You could outsource accounting, secretarial tasks , factory help, computer training, web design etc…
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Why do localization Projects Fail?
Jumping to conclusions, taking things for granted, we all have been there! Localization projects often run awry because of imprecise or implicit communications. In particular when it comes to deliverables (You need those html files compiled into a .chm?) and services to perform (You expect who to build this software?) for a particular project…
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Working your workflow
It is no secret that optimal processes mean optimal productivity, which in turn means hugely increased competitiveness. Given that we all agree on this, it is surprising to see how many language service providers (LSP’s) out there are not getting the most out of their processes…
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What is a "Translator Profile"
Whatever your company’s product or service, preparing to globalize it requires collaboration with a localization vendor. Your chosen vendor will begin by focusing on the specific project specifications, but soon thereafter, the vendor will need to determine which translators are properly qualified to localize your content…
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Spatial Requirements for an Effective Translation Agency
In principle, translation, like mathematics, is an abstract art that requires no more than a pencil and a piece of paper. However, rather more in the way of equipment and space is required for a modern commercial translation agency to function properly. In this article we will direct our focus towards the spatial facilities that will need to be in place to ensure the proper separation and cooperation between the various functions that make up your translation business…
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Three Myths About The Translation Business
The native speaker principle is overrated, and the academic concept of ‘quality’ means little in a business context. Statements such as these may sound offensive to translators and clients alike. Yet those who plan to start up a translation business should be aware that the received views of the translation establishment may have little to do with reality…
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Tips to help you start your own all-round translation business
There is no shortage of translators who take the plunge and set up shop as self-employed freelancers, but few have the ambition or the spirit to start up their own all-round translation agency. This is not surprising, of course, as the establishment of a full- scale translation agency is a quantum leap compared with what it takes to launch a viable freelance practice…
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Team Collaboration
Have you ever been to a job interview and been asked to spell the word “team” on a piece of paper? You are supposed to use cursive so all the letters are connected. If you don’t, the interviewer will say you don’t understand the meaning of “team”…
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Offshoring considerations
There is an ongoing debate about the benefits of offshoring services to lower-cost countries. Myself, I believe that offshoring of localization can produce cost benefits, but more importantly, it can provide scalability of localization services…
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Hard work and dedication pays off in United Arab Emirates
Like many many other Arab states, UAE is a male dominated society. This meant,that as a female I recognised that I would have to work harder than my male counterparts to overcome the prejudices against female businesswomen…
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Project Management: Art or Discipline?
A good deal is being discussed about project management these days, both in academic and professional circles. But to what extent can the activity of managing a team toward a specific goal with a fixed deadline be considered a discipline? And if it is not in fact a discipline, how can we aspire to teach it through management improvement courses or certifications?…

English Portuguese

A Day in the Life of a GPM
The latest addition to the Ccaps team, Cassius Figueiredo shares his industry experience in this interview-style article…

English Portuguese

The Good, the Bad and the Ugly
I recently returned from a trip to Barcelona to attend what was supposed to be The Greatest Localization Show on Earth. I had arrived in town a few days earlier to visit some clients and attend a meeting, which after a two-week delayed honeymoon through Portugal and Spain put me back in the “professional” mood. By the time Localization World started, I had the stamina, I had my mojo and…

English Portuguese

Switching Off Autopilot: The Power of Choice
Merger mania is back. After a break from the last round of high profile mergers and acquisitions in 2002, the consolidation seen in 2005 supports the premise that the localization industry, only 20 years young, continues to mature and become more sophisticated. Previous acquisitions, such as those from Alpnet or Berlitz, expanded their acquirer's client base and reduced redundant costs to enhance the overall bottom line. Similarly, SDL's recent purchase of TRADOS, the industry-leading TM tool, and Lionbridge's acquisition of Logoport last year drastically increased their capacity to provide technology and globalization management solutions (GMS)…

English Portuguese

Banding Together for Better Business
To the uninitiated, joining an association with dozens, even hundreds, of your competitors, could seem daft, to say the least. As for openly sharing information with them, well, you'd have to be nuts, wouldn't you?…
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Why Doesn’t the Buyer Respond to Your Email or Phone Call?
What is wrong when a client (translation/localization buyer) tells me that she doesn’t answer her phone, respond to email, or even listen to her voicemail anymore? For a number of the clients I have spoken to recently, the reason is often similar. In many cases, it starts when a client’s name is somehow publicized in some way or other…
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Does Size Really Matter? A Look at Cross Border Partnerships in Europe
Yes, size does matter. At least when you look back at the consolidation process in localization. Those who remained small or mid sized enterprises saw a rapidly changing market that divided localization into small SLVs and large MLVs. But from today’s perspective, this black and white view has turned into a much more colorful landscape of localization companies that act individually or jointly and regularly provide a more or less global service offering, whatever the actual size of the company…
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Forms of Business Ownership
One of the first decisions that you will have to make as a business owner is how the company should be structured. This decision will have long-term implications, so consult with an accountant and attorney to help you select the form of ownership that is right for you. In making a choice, you will want to take into account the following…
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Project Management: Avoid Work Scope Creep!
Congratulations! You've just got a new client for an exciting project that is going to be fun and profitable. You carefully discuss the work with her and she sends in a down payment. BANG! You are off and running!
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Project managers: the unsung heroes and heroines of the translation world
The Project Manager - the unsung hero of the translation and localization process. Claire Ingram, Head of Production, at ATC members Wordbank explores just why good project managers are the key to a quality service.
“Our technical team has just changed the spec for the camera slightly so, we need to change a couple of words on the packaging - the changes are quite minor - are we still ok for Friday delivery as we need to go to print over the weekend”?…
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Translation Project Management
Any translation company, whether it consists of a single person or has a large translators' staff on the payroll, needs a strict and clear project management procedure to determine the exact work flow for all stages of a job, from the moment the source document is received to the moment the translated file is sent back to the client. The larger a company is, the greater detail is required for each phase description in order to make certain that all team members have a complete and similar understanding of the work scope and purposes…
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