How to Run a Translation Company
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Articles for Translators and Translation Companies
How to Run a Translation Company




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Déchéance d’une marque communautaire: récupération du nom de domaine
En obtenant de la Première chambre des recours de l’OHMI la déchéance de la marque Alphatrad communautaire pour défaut d’usage sérieux, la titulaire de alphatrad.it va pouvoir récupérer son nom de domaine. Dans une décision du 8 octobre 2012, la juridiction a estimé que les neuf lettres de rappel pour des impayés sur lesquelles figuraient la marque ne sont pas suffisantes pour attester d’un usage sérieux dans l’Union européenne de cette marque…
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Leadership across Cultures
With the march of globalisation and internationalisa-tion growing louder and stronger, few successful businesses can now escape the need to work across cultures. Even if businesses or organisations are not working abroad or with foreign entities, it would be a challenge to identify any that have a mono-cultural workforce. Even in the South West, businesses ranging from manufacturers to farms to care homes are employing foreign personnel in order to operate at maximum efficiency…
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The Xerox Translation Quality Assessment Process
Think Latin America, held in Brazil, April 7 – 9, 2010 hosted a variety of Language Service Providers/Buyers to engage in professional and business discussions about the changing global marketplace and the critical role fast, accurate translation and localization plays…
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The Entrepreneur's Handbook
In this final decade of the 20th century, small business owners continue to demonstrate their extraordinary capacity to mobilize resources and generate new jobs. There are more than 20 million small businesses in the United States, and each year nearly a quarter of a million new ones are started. Small business employs six out of every ten people, accounts for the majority of new jobs, is more flexible than big business in responding to shifting markets and is able to bring new products and services to market much faster than larger companies…
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How to Transfer Management in the Family-Owned Business
The family business is a vital force in the American economy. About 90 percent of all U.S. businesses are family owned or controlled. They range in size from the traditional small business to a third of the Fortune 500 firms. It is estimated that family businesses generate about half of the country's Gross National Product and half of the total wages paid…
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Legal Structure of Your Company
In starting a small business, one of the first questions you should ask is what form of legal entity you should use or "How should I organize my business?" Also, as your business grows and changes, you should from time to time ask yourself whether the entity you have chosen remains the best form of organization for your business.The entities most commonly used by small businesses in the United States are the sole proprietorship, partnerships and stock corporations…
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How to Manage a Family Business
When you put up your own money and operate your own business, you prize your independence. It's MY business, you can tell yourself, in good times and in bad. In a family company, however, it's OUR business…
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How to Prepare a Business Plan
There are two main purposes for writing a business plan. The first, and most important, is to serve as a guide during the life of your business. It is the blueprint of your business and will serve to keep you on the right track. To be of value, your plan must be kept current. If you spend the time to plan ahead, many pitfalls will be avoided and needless frustrations will be eliminated…
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10 Prominent Achievers in Business
They are men and women from various cultures and from different backgrounds, some have an impressive academic record while others barely made it through high school; however, the one thing that is common is the sheer grit and determination of these people to achieve their dreams. Here is a look at the accomplishments of ten such extraordinary people…
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Mobile and Cloud Computing - Will It Change Small Business?
Can you predict the future of computing and mobile from observing the behavior of kids? One of the things I have always noted about my own kids, my nieces and my nephews is the overwhelming attachment to hand-held toys - no, I am not talking about cell phones and portable game players…
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How to Hire the Right Bookkeeper: 8 Interview Questions
It can be difficult to narrow down the pile of bookkeeping candidates to those who meet the needs of your job description. To be successful at this task, you'll want to ask questions that will ensure the bookkeeper really does have the right skills and will fit the culture of your business. Here are 8 questions to ask your potential bookkeeper…
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Some Other Ways to Receive Much-Needed Cash for Your Business
A company frustrated by not being able to obtain conventional financing has various alternatives. For some it might be factoring. For other companies, it may be selling future credit card purchases…
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How can you differentiate your company in a competitive market?
Why would anyone buy from your company over the next localization service provider? In this three-part series on LSP differentiation, we will look at how to establish whether your company stands apart from the rest (or not) and what you can do about it once you know…
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How to turn a satisfied customer into a completely satisfied customer
At PS, to coincide with our first year of trading, we have recently undertaken a customer service survey. Although we have had a customer service programme in place since our inception, we wanted to ensure that our objectives in this area were being met and that our customers have an opportunity to comment on our levels of customer service, as well as help shape the future of our business…
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Keys to success during downtime: by Rina Ne'eman, Hebrew Language Services
In spite of the challenging economy, my company, like many other LSPs, experienced significant growth in 2009. Based on industry surveys and the feedback that I receive on an ongoing basis from other translation company owners, in my capacity as head of the ATA-TCD, this is by no means an isolated phenomenon. While still part and parcel of - and affected by - overall economic trends, there is little question that the language services industry is thriving…
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An interview with Larry Gould, founder of thebigword
Larry Gould is founder of thebigword, an impressive, 30 year old language company that started out as a very small part of a recruitment group. In 1998 the recruitment arm, which was producing $40 million in annual revenue was sold and Larry was left with this small language business in Leeds, UK…
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How to Develop a Business Plan for a Small Service Company
A business plan can provide the owner-manager or prospective owner-manager of a small service firm with a pathway to profit. This publication is designed to help an owner-manager develop a business plan…
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Human Resources Management
All small businesses must staff their operations. This involves bringing new people into the business and making sure they are productive additions to the enterprise. Effective human resource management matches and develops the abilities of job candidates and employees with the needs of the firm…
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From Translator to Chief Language Officer
Late last year, our president, Shelly Priebe, asked me to consider taking on a new position, to which we ultimately gave the title Chief Language Officer. It was flattering, but a little daunting as well, like anything new. But over time I have realized that Shelly’s challenge was not about me -it was about our company…
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Managing a Growing Business
Effective management is the key to the establishment and growth of the business. The key to successful management is to examine the marketplace environment and create employment and profit opportunities that provide the potential growth and financial viability of the business. Despite the importance of management, this area is often misunderstood and poorly implemented, primarily because people focus on the output rather than the process of management…
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How a Men's Dress Shirt Should Fit
Everywhere you look, there are men with long, dangling sleeves, bulging necks squeezed by collars that are too tight or with enough fabric billowing around their waists to sail the Nina, the Pinta and the Santa Maria…
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27 Reasons To Invest In People: The Evidence Keeps Mounting
Enthusiastic workers often increase the quality of work by huge percentages-up to a 75 percent reduction in defect rates. (Sirota, Mischkind, and Meltzer, The Enthusiastic Employee, 2005)…
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Forward thinking LSP slays inefficiency beast with best-of-breed connection solution
With all the recent buzz about “closing the gap” between the enterprise and the translation frm, the dire need for “automated processes” and the demand from clients for language service providers to keep costs in check while providing better service and faster turn around time, every LSP is wondering: “How do I deliver?”…
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Why do l10n projects fail? Common failure scenarios for localization projects
You know what I mean… Jumping to conclusions, taking things for granted - we all have been there. Localization projects often run awry because of imprecise or implicit communications, particularly when it comes to deliverables (You need those html fles compiled into a .chm?) and services (Who you expect who to build this software?)…
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Fear Factor in the Workplace: Would You Rather Eat Bugs Than Do Employee Performance Evaluations?
This article is intended to provide accurate and authoritative information regarding the subject matter covered. Neither McElroy Translation nor the author are engaged in rendering professional human resources or legal services. If legal or expert human resources assistance is required, the services of a competent professional should be sought…
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Best Practices for Screening Candidates
Only one thing is certain about the procedure of screening and interviewing candidates: the huge variation in processes. But, through the years there is one that we have found to be fair, thorough (while being fairly quick), involves the right people, and (most importantly) the end decision will be one that both the company and the new hire are highly likely to be happy with…
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The Proper Care and Feeding of Humans:
Human Resources Basics for Translation Companies

Let’s begin by examining the first step in the life of an employee - recruitment. The three recruitment tools that have proven most effective in my environment (a 45-employee company in a large metropolitan area) are filling a position from within, via an inhouse posting…
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Operational Philosophies and Strategies That Work
Company owners and managers rightfully spend most of their time and effort on satisfying client demands. But developing and implementing philosophies and strategies in areas such as processes and procedures, human resources, customer service, and communication are critical to long-term health, stability, and growth. The following discusses philosophies and strategies that will ensure quality work, on-time delivery, happy clients, and motivated employees, which all leads to a positive impact on your bottom line…
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How To Use Outsourcing To Beat Your Competition
Outsourcing is when you hire outside professionals or services to take on part of your business workload.You may want to outsource part of your work because you don't have the room, you need an expert, you have periodic busy periods, or you need more production to get orders out on time etc. You could outsource accounting, secretarial tasks , factory help, computer training, web design etc…
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Why do localization Projects Fail?
Jumping to conclusions, taking things for granted, we all have been there! Localization projects often run awry because of imprecise or implicit communications. In particular when it comes to deliverables (You need those html files compiled into a .chm?) and services to perform (You expect who to build this software?) for a particular project…
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Working your workflow
It is no secret that optimal processes mean optimal productivity, which in turn means hugely increased competitiveness. Given that we all agree on this, it is surprising to see how many language service providers (LSP’s) out there are not getting the most out of their processes…
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What is a "Translator Profile"
Whatever your company’s product or service, preparing to globalize it requires collaboration with a localization vendor. Your chosen vendor will begin by focusing on the specific project specifications, but soon thereafter, the vendor will need to determine which translators are properly qualified to localize your content…
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Spatial Requirements for an Effective Translation Agency
In principle, translation, like mathematics, is an abstract art that requires no more than a pencil and a piece of paper. However, rather more in the way of equipment and space is required for a modern commercial translation agency to function properly. In this article we will direct our focus towards the spatial facilities that will need to be in place to ensure the proper separation and cooperation between the various functions that make up your translation business…
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Three Myths About The Translation Business
The native speaker principle is overrated, and the academic concept of ‘quality’ means little in a business context. Statements such as these may sound offensive to translators and clients alike. Yet those who plan to start up a translation business should be aware that the received views of the translation establishment may have little to do with reality…
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Tips to help you start your own all-round translation business
There is no shortage of translators who take the plunge and set up shop as self-employed freelancers, but few have the ambition or the spirit to start up their own all-round translation agency. This is not surprising, of course, as the establishment of a full- scale translation agency is a quantum leap compared with what it takes to launch a viable freelance practice…
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Team Collaboration
Have you ever been to a job interview and been asked to spell the word “team” on a piece of paper? You are supposed to use cursive so all the letters are connected. If you don’t, the interviewer will say you don’t understand the meaning of “team”…
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Offshoring considerations
There is an ongoing debate about the benefits of offshoring services to lower-cost countries. Myself, I believe that offshoring of localization can produce cost benefits, but more importantly, it can provide scalability of localization services…
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Hard work and dedication pays off in United Arab Emirates
Like many many other Arab states, UAE is a male dominated society. This meant,that as a female I recognised that I would have to work harder than my male counterparts to overcome the prejudices against female businesswomen…
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A Day in the Life of a GPM
The latest addition to the Ccaps team, Cassius Figueiredo shares his industry experience in this interview-style article…

English Portuguese

The Good, the Bad and the Ugly
I recently returned from a trip to Barcelona to attend what was supposed to be The Greatest Localization Show on Earth. I had arrived in town a few days earlier to visit some clients and attend a meeting, which after a two-week delayed honeymoon through Portugal and Spain put me back in the “professional” mood. By the time Localization World started, I had the stamina, I had my mojo and…

English Portuguese

Switching Off Autopilot: The Power of Choice
Merger mania is back. After a break from the last round of high profile mergers and acquisitions in 2002, the consolidation seen in 2005 supports the premise that the localization industry, only 20 years young, continues to mature and become more sophisticated. Previous acquisitions, such as those from Alpnet or Berlitz, expanded their acquirer's client base and reduced redundant costs to enhance the overall bottom line. Similarly, SDL's recent purchase of TRADOS, the industry-leading TM tool, and Lionbridge's acquisition of Logoport last year drastically increased their capacity to provide technology and globalization management solutions (GMS)…

English Portuguese

Banding Together for Better Business
To the uninitiated, joining an association with dozens, even hundreds, of your competitors, could seem daft, to say the least. As for openly sharing information with them, well, you'd have to be nuts, wouldn't you?…
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Why Doesn’t the Buyer Respond to Your Email or Phone Call?
What is wrong when a client (translation/localization buyer) tells me that she doesn’t answer her phone, respond to email, or even listen to her voicemail anymore? For a number of the clients I have spoken to recently, the reason is often similar. In many cases, it starts when a client’s name is somehow publicized in some way or other…
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Does Size Really Matter? A Look at Cross Border Partnerships in Europe
Yes, size does matter. At least when you look back at the consolidation process in localization. Those who remained small or mid sized enterprises saw a rapidly changing market that divided localization into small SLVs and large MLVs. But from today’s perspective, this black and white view has turned into a much more colorful landscape of localization companies that act individually or jointly and regularly provide a more or less global service offering, whatever the actual size of the company…
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Forms of Business Ownership
One of the first decisions that you will have to make as a business owner is how the company should be structured. This decision will have long-term implications, so consult with an accountant and attorney to help you select the form of ownership that is right for you. In making a choice, you will want to take into account the following…
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