Summary:
Your business model is your plan for how you
will generate sufficient revenue to meet your
expenses and earn a profit. Unfortunately, many
independent professionals don't actually have
a profit-making plan. The real solution may
be to choose a new business model.
If
you have enough clients to keep you busy, you
must be making a good living, right? Well, not
necessarily. Some of the busiest professionals
around aren't earning enough to pay their bills.
On the other hand, there are some consultants,
coaches and other service providers who have
plenty of time on their hands but also earn quite a bit of money.
The
difference between the income levels of these
two groups isn't just because one group is better
at marketing than the other. The difference
is in their business models.
Simply
put, your business model is the answer to the
question "How do you intend to make money?"
It's your plan for how you will generate sufficient
revenue to meet your expenses and earn a profit.
Unfortunately, many independent professionals
don't actually have a profit-making plan. And
some of those who think they have one are relying
a bit more on magic than they are on statistics.
For
example, when you first hang out your professional
shingle, charging $100 per hour may seem like
quite a lot. After all, if you earned as much
as z100,000 per year at your last job working
a 40-hour week, you were still only making $48
per hour. So perhaps you think that doubling
your former hourly rate should be more than adequate to keep your
net earnings at their former level.
Let's
do some quick math. If your business model is
based on working intensively for one major client
for weeks or months at a time, such as many
corporate consultants do, an hourly rate of
$100 could indeed generate $100,000 per year.
All you would have to do is keep busy approximately
half of the time. $100 per hour times 20 billable
hours per week times 50 weeks per year equals
$100,000.
But
what if your business model is based on working
only two to four hours per month for each client,
like many coaches, therapists, or healing professionals?
Now if you want to earn $100,000 per year, in
order to bill those same 20 hours per week,
you'll need 20 clients at once if you see them
for an hour per week and 40 or more if you see
them for less time or meet less often.
In
the first example above, you only need a handful
of clients each year and have large blocks of
time left over to market yourself. That's a
sensible and realistic business model. In the
second example, you need a constant stream of
new clients coming in and the time you have
available for marketing is likely
to be broken into small chunks between appointments.
That sort of model is more likely to lead to
stress and struggle than it is to success.
The
first place you might look in order to fix model
number two is raising your hourly rate. You
could charge $150 per hour, $200 per hour, or
more, if your target market will pay it. But
rates like these may be out of reach for many
potential clients, and difficult for you to
justify.
But
rate increases aren't the only way to fix a
broken business model. Both of the models we've
been examining are fee-for-service models, based
on an hourly rate. Instead, you could choose
a different type of model altogether. Here are
some examples:
Fee
for Service Models
Day
Rate - Instead of charging by the hour, you
can charge by the day or half-day. This imposes
a minimum on your clients, avoiding short appointments
that fragment your work schedule. Examples:
An on-site massage therapist calling on corporate
clients; a professional organizer serving home-based
businesses.
Project
Fee - Charging a flat fee for each project allows
you to bill for time you spend planning, researching,
or just thinking about your client's issues.
Clients often prefer flat fees because they
can budget their funds more accurately. Examples:
A graphic designer creating a logo; a communications
consultant writing a company newsletter.
Monthly
Retainer - When you ask clients to pay by the
month in advance, you can charge for your availability,
not just service delivered. Your retainer can
guarantee you a fixed number of hours. If the
client uses less, you still get paid. If they
use more, you can charge extra. Examples: A
career
coach offering as-needed calls and e-mails in
between sessions; a virtual assistant providing
on-call customer service for a small business.
Product-Based
Models
Flat
Fee - A wide variety of items can be sold for
a flat fee to increase revenue to your business.
"Products" can also include services
delivered in a defined package. Your buyers
may be either existing clients, or others who
can't afford to hire you individually. Examples:
A conflict resolution consultant
offering public seminars; an executive coach
providing personality assessments; an image
consultant selling a wardrobe design kit.
Subscription
- Providing products or services by subscription
can provide a steady source of income and reduce
marketing time. A sale made only once can continue
to provide revenue. Examples: A sales trainer
selling an educational CD series by monthly
subscription; a life coach hosting a membership-based
online community.
Bait
and Hook - Also called the "razor and blades"
model, Examples: A time management consultant
offering a training program including day planners
that must be re-ordered; a web designer providing
proprietary modules under a license that must
be renewed annually.
Any
one of these models can be used to build an
entire business, or you can combine different
models together. For example, a consultant could
charge a flat fee for assessments, then a day
rate to deliver services. A coach could charge
a subscription fee for group clients and a monthly
retainer for clients
worked with individually.
If
your business isn't earning as much as you would
like, look beyond your marketing or the rate
you're charging. The real solution may be to
choose a new business model.
C.J.
Hayden is the author of Get Clients NOW! Thousands
of business owners and salespeople have used
her simple sales and marketing system to double
or triple their income. Get a free copy of "Five
Secrets to Finding All the Clients You'll Ever
Need" at http://www.getclientsnow.com