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EN15038 - Awareness and Implementation



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The EUATC conducted a survey ahead of its annual conference in Paris to gauge awareness and the rate of implementation of EN15038, the translation standard. It also tested awareness of the standard among purchasers.

Survey forms were circulated by national associations belonging to the EUATC.

awareness of EN15038

The results, presented to the Paris conference by Geoffrey Bowden, General Secretary of the Association of Translation Companies, showed a high awareness of the standard. However, it highlighted that only 17 per cent of European translation companies had been certified to EN15038. Nearly double that, 33 per cent, had selfdeclared to the standard.

self declaration to EN15038

Nearly 50 per cent of companies quizzed that had yet to do so were thinking of adopting the standard. However, the reasons given by those companies for not taking up the standard included such comments as:

“We have ISO, which is enough.”

“Customers don’t care about EN15038 or ISO - they only care about the price.”

“Our clients know the very high standards of our translations.”

“It is a competitive advantage, but it is not required by our current customers.”

Those companies with ISO accreditation were asked whether they would consider taking up the European Standard too. Two thirds said that they would not consider it.

awareness of EN15038

The survey showed that client relationships had improved for those companies that had adopted the standard - just over 50 per cent said that this had been a positive result.

A third of the companies with the standard in place also said that their processes had been improved as a result.

ISO 9001

A key barrier to wider adoption of the standard as revealed by the survey is the very low awareness of the standard among clients.

“The EUATC should be more active in marketing the standard to overcome this significant issue” was a typical comment.

During the EUATC conference, Klaus Ahrend, head of EC’s Translation Directorate said that the Commission was considering using accreditation to the standard as one of the determining factors in awarding contracts to translation company suppliers.





Published - April 2009









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